The college does not support nor guarantee that your Xbox will be able to connect to Xbox Live. However, here is information that might help you when trying to troubleshoot the problem yourself. Xbox requires UPnP technology to be able to connect properly with Xbox live when working through a NAT. Commercial routers, which the college uses, do not support UPnP due to the inherent security risks involved. Past experience has shown us though that you can get your Xbox Live to work by purchasing a personal/home router and connect your Xbox to it. See the “Am I allowed to connect a personal/home router to the college network?” question for more details on the policies of having a personal router on campus.

You are allowed to connect a personal/home router to the college network as long as you follow the following two policies:

1. Be sure that the cable that plugs your router into the college network is plugged into the WAN/Internet port on your router.
2. If the router is a wireless router, the wireless radio needs to be disabled as it will interfere with the Jamestown College wireless network. Look at your routers manual for the procedures on how to disable the wireless signal of your router.

Failure to adhere to these simple requests will lead to the deactivation of your internet port and possible confiscation of your router.

• Microsoft Information
• Additional MS Office Information

1. On the client computer where Outlook 2003 is installed, click Start, and then click Control Panel.
2. If Control Panel is in Category view, click Switch to Classic View.
3. Double-click Mail, and then click Email Accounts.
4. Choose View or Change e-mail accounts, and then click Next.
5. Click Microsoft Exchange Server, and then click Change.
6. Click More Settings.

Outlook may try to resolve the user name and the host name of the Exchange computer. If you receive an error message or if a Check Name dialog box appears, click Cancel.

7. In the Microsoft Exchange Server dialog box, click the Connection tab.
8. Click either Connect using my Local Area Network (LAN) or Connect using Internet Explorer's or a 3rd party dialer. Select the connection type based upon the method that you use to connect to the Internet. Click to select the Connect to my Exchange mailbox using HTTP check box, and then click Exchange Proxy Settings.
9. In the Use this URL to connect to my proxy server for Exchange box, type "mail.jc.edu".
10. Select the Connect using SSL only check box.
    • Select the On fast networks, connect to Exchange using HTTP first, then connect using TCP/IP check box and the On slow networks, connect to Exchange using HTTP first, then connect using TCP/IP check box.
11. In the Use this authentication when connecting to my proxy server for Exchange list, click Basic Authentication.
12. Click OK, and then click OK.
13. Click Next, click Finish, click Close, and then click OK.
14. When prompted for your username and password use the UNC form of your username, example: jc\username.

• Compatibility Pack for the 2007 Office system

The active ports in dorms are:

Prentice	4
Seibold	1
Nierling	3*
Wilson	3*
Kroeze	1
Watson	1

* Some exceptions may exist, try port 4.

If you need an additional port activated or the port is not working, submit a IT Services Helpdesk Trouble Ticket letting us know which port number you would like activated.

There can be many reasons for this, but the most common is that the computer has spyware, adware, or a virus. For more information please check out our Virus Information page. On that page you will find some of the software that Jamestown College uses to clean machines of nasty bugs.
If you computer is still slow after running the bug removal tools or you are having problems downloading, installing and/or running the programs fill out a Technology Help Desk Request Form and we will assist you as soon as possible.